1. Introduction

ECOMMUNICATE CC ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and applicable international privacy requirements where relevant.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when users interact with:

• Our website, services, or applications
• Our integrations with Meta platforms including Facebook, Instagram, WhatsApp, and other Meta services
• Our advertising, messaging, or social media tools

By using our services or interacting with our Meta integrations, you agree to this Privacy Policy.

2. Company and Information Officer Details

• Company: ECOMMUNICATE CC
• Information Officer: Hillel Zvi Bilman
• Email: hbilman@ecommunicate.co.za
• Phone: +27 11 443 6164
• Address: 102 Lyndhurst Road, Lyndhurst, Johannesburg, 2192, South Africa

3. Personal Information We Collect

3.1 Information Provided Directly

• Name and surname
• Email address
• Telephone number
• Business or account details
• Messages submitted via forms, WhatsApp, Messenger, Instagram, or other communication channels

3.2 Information Collected Automatically

• Device and browser information
• IP address
• Usage data and interaction logs
• Cookies, tracking identifiers, and analytics data
• Advertising engagement data

3.3 Information Received from Meta Platforms

• Public profile information
• User interaction data with our applications, pages, or advertisements
• Messaging interaction data necessary to operate the service requested by the user

We only access information necessary to provide our services and comply with Meta platform requirements.

4. How We Use Personal Information

We use your personal information for the following purposes:

• Providing, operating, and maintaining our services
• Responding to customer enquiries and support requests
• Delivering requested messaging or application functionality
• Processing transactions where applicable
• Improving service performance, security, and user experience
• Delivering and measuring advertising campaigns
• Complying with legal and regulatory obligations

We do not sell personal information to third parties.

5. Sharing of Personal Information

We may share personal information with the following parties where necessary:

• Technology and hosting providers
• Payment processors (where applicable)
• Analytics and advertising partners, including Meta, solely for campaign delivery and performance measurement
• Regulatory or legal authorities where required by law

6. Meta Platform Data Use and Deletion

Users may request deletion of their personal data at any time by contacting hbilman@ecommunicate.co.za. Upon verified request, we will:

• Delete or anonymise personal information
• Confirm completion of the deletion
• Retain data only where required by law

7. Cookies and Tracking Technologies

Our website and Meta integrations may use cookies, Meta Pixel, or similar tracking technologies to:

• Enable website functionality
• Analyse traffic and usage
• Improve advertising relevance

8. Data Security

We implement reasonable technical and organisational safeguards to protect personal information against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

9. Data Retention

Personal information is retained only as long as necessary to fulfil the purposes described in this policy or comply with legal requirements.

10. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction or deletion
• Object to processing for direct marketing
• Withdraw consent where applicable
• Lodge a complaint with the South African Information Regulator

11. International Data Transfers

Where service providers are located outside South Africa, we take reasonable steps to ensure adequate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website.